Your guide to the DCR SIL onboarding journey

Simple, transparent and individualised

Welcome to our SIL onboarding journey

Choosing a Supported Independent Living (SIL) provider can feel overwhelming — but at Direct Care Resources, we make the process simple, transparent and truly individualised. The participant is the driving force. Their goals, preferences and voice shape every decision, and we tailor our approach to reflect what matters most to them.

Whether you’re referring a participant for the first time or transitioning from another provider, our onboarding journey is easy to navigate, clinically informed, and designed to exceed NDIS best practice. With medically trained staff and strong clinical oversight, we ensure every plan is safe, personalised and built for long-term success.
We involve families, guardians and support coordinators as much as they’d like — creating a partnership built on trust, clarity and shared outcomes.

Step 1: Referral and initial contact

We begin with a referral—either from a support coordinator, nominee, or directly from the family. Our intake team reviews the referral within 1 business day, ensuring we have the essential information:

Participant’s details
Funding source and plan dates
Preferred location and support needs

If anything is missing, we’ll reach out promptly to clarify. Our goal is to keep things moving, without unnecessary delays.

Step 2: Needs assessment and compatibility review

Next, we conduct a preliminary assessment to understand the participant’s:

Daily living needs and NDIS goals
Behavioural or medical support requirements
Cultural, linguistic, or lifestyle preferences

We then assess compatibility with our existing SIL homes or explore tailored options. If we’re not the right fit, we’ll help connect you with alternative providers—because the right match matters.

Step 3: Service agreement and consent

When everything is in place, we generate a personalised Service Agreement that outlines:

The scope of supports (aligned with the NDIS plan)
Start and end dates (matched to plan periods)
Funding arrangements
Consent for plan access and service bookings via the NDIS portal

We communicate consistently and guide support coordinators, families participants and nominees through the signing process, ensuring clarity and reducing delays.

Step 4: Roster of care and Allied Health coordination

We work closely with Allied Health professionals to finalise:

Roster of Care (RoC) submissions
Behaviour support plans (if applicable)
Functional assessments

This ensures the participant’s support needs are accurately reflected in the provision of care and service delivery. Our clinical team supports this process to ensure quality and compliance.

Step 5: Plan activation and service commencement

Once the agreement is signed and funding confirmed:

We engage our Senior Leadership Team to ensure our whole organisation is ready to welcome the participant.
Assign a dedicated Manager of Care Management and Practice
Review how we can best make the house a home for the participant
Schedule onboarding meetings with the participant and their circle of support

We listen to your needs, understand your goals, and curate a pool of support workers who align with both the required skill set and personal compatibility. From shared interests to lived experience, we focus on building genuine connections that support long-term stability and trust.

This individualised approach puts the participant in the driver’s seat, tailouring support to your preferences, routines and cultural background.

Step 6: Continuous quality, safety and support

Our support doesn’t stand still after onboarding. We maintain the highest living standards through a multi-layered monitoring system that includes:

Regular house visits by our Care Operations team
Triple-layered audits covering service quality, care plan delivery, behaviour strategies, medication oversight, and community engagement
Real-time data capture to track progress, incidents, and service delivery
Unannounced spot checks to ensure consistent standards
Multiple feedback channels for participants, families, support coordinators and staff

We actively promote a culture of safety, where feedback is welcomed and acted on. We follow abuse and neglect prevention protocols and encourage support workers to speak up through our clear, confidential pathways for reporting. This ongoing oversight ensures that care remains aligned with each participant’s goals, and that our services consistently exceed NDIS best practice.

Why families and support coordinators choose DCR

Simple, seamless process: Clear steps, fast response times, and no guesswork.
Individualised approach: Supports are tailored to each participant’s goals, preferences, and routines.
Clinical oversight: Our team includes behaviour specialists, nurses, and allied health partners.
Transparent communication: You’ll always know what’s happening and when.
Proven and Trusted: With over 25 years of experience, DCR is a name families and professionals rely on for consistent, high-quality support.
Flexible Support Models: While our 7/7 model offers stability, we also provide alternative rostering options — giving participants choice, control, and a support structure that suits their lifestyle.

Discover who we are

DCR’s Unique Care Model

Discover how Direct Care Resources’ clinically-led care model delivers consistent, personalised, and quality-assured support for NDIS participants.

Specialist SIL support you can trust

Personalised Supported Independent Living for people with high-intensity and complex needs. See how Direct Care Resources can help your participants achieve more.